Privacy Policy

Scope

This policy covers personal data we handle when you use M2 Casino Malaysia or hold an M2 Casino account. Malaysia's Personal Data Protection Act 2010 is the governing framework for personal data processed here.

What We Collect

• Registration data — name, date of birth, mobile number, email and the credentials you set.
• Verification data — identity and address documents where we are required to confirm who you are.
• Transaction data — deposits, withdrawals, stakes, wins and the payment instrument used.
• Technical data — device, browser, approximate location and the pages you open, collected to keep the account secure and the site working.
• Support data — what you send us in chat or by message.

Why We Hold It

To run the account and settle bets; to process payments; to confirm identity and age; to meet anti-money-laundering and record-keeping obligations; to detect fraud and misuse; to answer support requests; and, only where you have agreed to it, to send marketing. Consent to marketing can be withdrawn at any time without affecting the account.

Who It Is Shared With

Payment providers, identity verification services, the game suppliers whose titles you play, and the technical providers who host and protect the platform. We do not sell personal data. Where a provider is outside Malaysia, the transfer is made under the safeguards the Act requires.

How Long It Is Kept

Account and transaction records are retained for the period financial and gambling record-keeping obligations require, which outlasts the closure of an account. Marketing preferences are kept until you change them. Data no longer needed for either is deleted.

Your Rights

The Personal Data Protection Act 2010 entitles you to see the personal data held about you, to have inaccuracies corrected, to take back a consent previously given, and to require that direct marketing processing stops. Put any such request in through the support channels listed on our contact page.

Cookies

This site uses cookies and similar storage to keep you signed in, remember preferences and understand which pages are used. Blocking them in your browser is possible and will break the parts of the account that depend on a session.